Support

One inbox, one person reading it, an answer within a working day.

Write to us

One person reads that inbox. Expect an answer within one working day, usually sooner.

Put this in the email and you save yourself a round trip

Your order number, if the question is about an order.
For sizing: your dog’s weight, and the measurement around his chest just behind the front legs.
For anything damaged: a photo.

Quick answers

Question	Answer
Where is my order?	Track it here with your order number and email.
How long does delivery take?	About 14 days.
Can I return it?	Yes, 30 days, unused.
Which size for my Frenchie?	Weight decides. Send us his weight and we will answer.
Do you ship outside the US?	Yes, worldwide, from the same warehouse.

What we cannot help with

We sell harnesses. We are not vets and we do not give health advice. If something about your dog worries you — his breathing, his skin, a sore spot under a strap — that is a question for your vet, not for us.

Last updated: 21 September 2026